FAQs
We have answered some of the most common questions we get asked below.
If you have other questions please contact us.
BOOKING
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards, including American Express.
Yes, We also would require large groups of above 10 to book the entire site. We operate a quiet site policy, so noise will need to be kept down after 10pm. to allow all of our neighbours to get a good night’s sleep. Sound carries a very long way when it is so quiet!
Yes, we do, we would require hen parties to book the entire site. We operate a quiet site policy, so noise will need to be kept down after 10pm. to allow all of our neighbours to get a good night’s sleep. Sound carries a very long way when it is so quiet!
CAN WE EAT TOGETHER IN A LARGE GROUP
Yes, you can, we have several areas that can be used as a gathering space. The cartlodge is a lovely undercover eat space, The Barn has an indoor space that would suit dining also. We also have the Barn which could be hired for a large banquet style feast.
No, due to the nature of the site we do not allow pets
WHAT HAPPENS IF I NEED TO CANCEL MY BOOKING?
See our terms & conditions
ARRIVAL
Check-in is at 4pm
Check-in is contactless. You will be sent details prior to your arrival.
The main car park is at the top of the site when you turn into The Firs Suffolk
No, once in the the tranquil space of The Firs we try to keep it that way
DO YOU HAVE AN EARLY CHECK-IN SERVICE?
Yes, we offer early check for a small fee, subject to availability. Please ask when you book and we will confirm closer to your arrival.
DEPARTURE
WHAT HAPPENS IF I HAVE CAUSED DAMAGE DURING MY STAY?
If any damage occurs, you will be charged via invoice and we will pursue it for full payment.
Please contact us in the first instance if any damage has occurred during your stay.
DO YOU OFFER A LATE CHECK-OUT SERVICE?
Yes, we offer late check-out for a small fee, subject to availability. Please ask when you book and we will confirm closer to your stay.
Check-out is at 10am.
EXPLORE
ARE THERE ANY LOCAL WALK/CYCLE ROUTES?
Yes, there are plenty of beautiful routes to explore around.
There are plenty of beautiful beaches just half-an-hour drive away. Your self-catering lodge is near beaches at Thorpeness, Southwold, Aldeburgh and more.
We advise booking taxis in advance due to the fact that we are in a very rural location. We have provided you with a list or local taxi firms in your welcome pack, which you will find when you arrive in your lodge.
WHERE ARE THE NEAREST RESTAURANTS AND PUBS?
We are very fortunate that there are some lovely places to eat which will satify the foodies.
Pubs / Restaurants
The Lowhouse in Laxfield
The Fox & Goose in Fressingfield
Cafes
Black Dog Deli in Halesworth
WHERE IS THE NEAREST SHOP OR SUPERMARKET?
There is a Co-op in Laxfield, three miles from The Firs Suffolk.
ACCOMMODATION
DOES MY ACCOMMODATION HAVE A HOT TUB?
Yes it does. Each lodge has its own private wood-fired soaking tub. These are traditional hot tubs. They do not have air blowers/bubbles. The traditional style hot tubs allow you to enjoy the beautiful sounds of nature.
Yes there is. And a plunge bucket. Also if you are brave enough you can take a dip in the pond. You can book sauna sessions at checkout.
WHAT DO I DO IF THERE ARE ANY MAINTENANCE ISSUES DURING MY STAY?
There will be a contact number at the property for you to use if you need to contact us regarding any maintenance issues. We will endeavour to sort any issues out for you in a timely manner.
Yes.
No, there are no TVs. We really want you to switch off - but we do have good internet...so feel free to bring your own ipad
Yes, all of our lodges have WIFI
CAN I GET A SUPERMARKET DELIVERY TO MY LODGE?
Yes, however you will need to meet them at the main gate, and please note we are unable to accept deliveries on your behalf.
DO YOU SUPPLY COTS AND HIGHCHAIRS?
We do have some travel cots and highchairs, and these need to be requested at the point of booking. Subject to availability.
DO I NEED TO BRING TOWELS AND BEDDING?
No, we provide high-quality bedding and towels for you. All beds will be made up prior to arrival.
MISCELLANEOUS
DO YOU SUPPLY WOOD FOR THE WOOD BURNING STOVES?
Yes, we provide the first bundle of wood which should last you a couple of nights. More bundles of wood are available to purchase
SHOULD I BUY TRAVEL INSURANCE?
Yes, we always recommend that you have comprehensive travel insurance. We recommend that you take out a policy which covers you in the event of cancellation etc.
If there is anything that you are not happy about during your stay, please do let us know as quickly as possible so we can address the issue.
Each of our lodges has its own barbecue firepit for guests to use, and wood/kindling and firelighters will also be available. We also have Pizza Ovens and Large firepit which is great for group stays.
Yes absolutely, we are very family friendly, and you are welcome to bring your own travel cot and bedding for babies/toddlers.
The two-bedroom lodges have been designed for families in mind, as we do not permit guests to bring additional blow-up/camp beds for older children (or adults). We do have floorbeds that can be made up (for a small additional cost) subject to availability.
IS THE FIRS SUFFOLK OPEN ALL YEAR?
Yes
No. In general, we only offer a minimum of two-night stays.